CHAT
Online chat may refer to any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly. Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based online communication forms such as Internet forums and email. Online chat may address point-to-point communications as well as multicastcommunications from one sender to many receivers and voice and video chat, or may be a feature of a web conferencing service.
Online chat in a less stringent definition may be primarily any direct text-based or video-based (webcams), one-on-one chat or one-to-many group chat (formally also known as synchronous conferencing), using tools such as instant messengers, Internet Relay Chat (IRC), talkers and possibly MUDs. The expression online chatcomes from the word chat which means "informal conversation". Online chat includes web-based applications that allow communication – often directly addressed, but anonymous between users in a multi-user environment. Web conferencing is a more specific online service, that is often sold as a service, hosted on a web server controlled by the vendor.
Advantages | Disadvantages |
| Flexibility: accessible 24×7, any place as long as you have an internet connection | Text-based: Predominantly relies on inputting text which can be challenging for those who don’t like to write or have poor keyboard skills, but with the advance of broadband connectivity and voice and video conference technology – this will be less of an issue. |
| Levelling: reserved people who usually don’t speak up can say as much as they like while “loud” people are just another voice and can’t interrupt | No physical cues: without facial expressions and gestures or the ability to retract immediately there’s a big risk of misunderstanding |
| Documented: unlike verbal conversation, online discussion is lasting and can be revisited | Information overload: a large volume of messages can be overwhelming and hard to follow, even stress-inducing |
| Encourages reflection: participants don’t have to contribute until they’ve thought about the issue and feel ready | Threads: logical sequence of discussion is often broken by users not sticking to the topic (thread) |
| Relevance: provides a place for real life examples and experience to be exchanged | Time lag: even if you log on daily, 24 hours can seem like a long time if you’re waiting for a reply; and then the discussion could have moved on and left you behind |
| Choice: a quick question or comment, or a long reflective account are equally possible | Inefficient: it takes longer than verbal conversation and so it’s hard to reply to all the points in a message, easily leaving questions unanswered |
| Community: over time can develop into a supportive, stimulating community which participants come to regard as the high point of their course | Isolation: some learners prefer to learn on their own and don’t participate in the discussions |
| Limitless: you can never predict where the discussion will go; the unexpected often results in increased incidental learning | Directionless: participants used to having a teacher or instructor telling them what to do can find it a leaderless environment (and that’s where tutors come in |

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